We want you to be absolutely satisfied with your purchase which is why we offer you a 30-day (from purchase date) unconditional, Money-Back Guarantee to give you plenty of time to make sure you made the right decision.
If for any reason, you are not completely satisfied, we will gladly accept returns for a full refund minus ORIGINAL and RETURN shipping fee and 10% restocking fees. Most of our products are fragile and heavy, so shipping fees are quite costly. Therefore, please do all your due diligence before buying and make sure the measurements of the item will work for you.
We take great care to pack shipments with several layers of packaging so that they will arrive safely to you. However, if your order arrives damaged or defective, simply notify us and we will happily arrange a replacement at no cost to you.
Many of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
Customers are responsible for the safe return of merchandise to our warehouse, so please save the original packing materials.
Special orders require a 50% deposit, and since we use a great deal of care in selecting quality materials and expert craftsmanship, they may encounter unexpected delays. Once work on your special order has begun, deposits are not refundable.
To return an item, simply call us 973-577-7372 or email us firstname.lastname@example.org